ROOT CAUSE ANALYSIS · INCIDENT REVIEWS · LEADERSHIP
Better systems begin with better questions
I help leaders and their teams understand why incidents happen, identify the conditions behind recurring problems, and turn those insights into meaningful change.
ABOUT THE FOUNDER
I’m Melissa Davis
I’m a systems thinker, root cause strategist, and the founder of System Sense Consulting.
I’ve spent more than 15 years working across complex technical organizations, leading incident reviews, developing root cause analysis practices, and helping teams understand the conditions behind recurring problems.
Along the way, I’ve learned that the most useful question is rarely, “Who made the mistake?” It’s “What made that decision make sense at the time?”
I believe people are capable of extraordinary things when they’re given the right conditions to succeed. My work is grounded in curiosity, practical experience, and the belief that understanding how systems shape outcomes is far more valuable than assigning blame.
Through System Sense, I help leaders and teams build the skills, practices, and confidence to ask better questions, learn from incidents, and create stronger systems.
LET’S CONNECT
Ready to ask better questions?
Whether you’re navigating recurring incidents, building an RCA practice, or looking for a more thoughtful approach to learning from failure, I’d love to hear what you’re working on.